FAQs About Promotional Products

Each product page shows its minimum order quantity and available quantity-based pricing. Select the required product options and quantity to see the item total and any disclosed setup charge before adding the product to your cart.

Choose the available customization options on the product page and provide the requested artwork or information. When a proof is required, production begins only after successful payment and your approval of the proof.

A setup charge covers preparation for customization or imprinting. If a setup charge applies, it is disclosed on the product page and included in the cart and checkout totals before you place the order.

Production time is the time needed to prepare and customize the order before it ships. The available production option is shown on the product page. Production time is separate from shipping transit time and begins after successful payment and, when applicable, proof approval.

Contact TaxRation as soon as possible at hello@taxration.com or +1 (580) 264-0631. Changes or cancellations may not be possible after production has started.

The payment methods currently available for your order are displayed at checkout. Payment must be completed successfully before production begins.

The cart and checkout show the product total, disclosed setup charges, shipping method and cost, and any applicable tax before you place the order.

Any applicable sales tax is calculated and displayed at checkout before the order is placed.

TaxRation currently ships to addresses in the United States.

• Standard Shipping: 3–5 business days — $5.99 flat rate.
• Expedited Shipping: 2–3 business days — $12.99.
• Free Shipping: 3–5 business days — free on orders over $75.00.

The eligible options and final shipping charge are displayed at checkout. See the Shipping Policy for complete details.

No. Shipping transit time starts after the order has completed production and has been handed to the carrier. Product-specific production time is shown separately on the product page.

Contact TaxRation within 60 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label so the issue can be reviewed. Do not mail a return before receiving return authorization.

Customized or imprinted products are not eligible for return because of an approved proof error, incorrect information supplied by the customer, or a change of mind. Verified damaged, defective, incorrect, or materially different items are handled under the Return & Refund Policy.

Eligible blank or stock items may be returned within 30 days of delivery if they are unused and in their original packaging. Return authorization is required before sending the items back.

There is no restocking fee for a verified defective, damaged, or incorrect item. For other eligible stock-item returns, any return-shipping responsibility is disclosed during the return-authorization process.

After an approved return is received and inspected, the refund is issued to the original payment method. Please allow 2–5 business days after approval for the refund to appear, depending on your financial institution.